Retail Account Manager

Retail Account Manager
Sales & Admin Department, Northampton, UK

To conduct activities according to the business mission statement.

1. SCOPE

All commercial Retail activities within Pidy ltd.

• ACTIVITIES                                                                                                      non-exhaustive list
• Take responsibility for an individual portfolio of UK Grocery & Retail accounts ensuring that company profitability, customer requirements and individual growth targets are met.
• Ownership & responsibility for the achievement of key commercial objectives within specified customer accounts and overall strategy by establishing and pro-actively managing relationships at multiple levels.
• Continual evaluation of customer product mix to drive improved profitability incorporating initiatives from marketing such as complexity reduction and cost of product recommendation
• Development and ongoing management of customer joint business plans where relevant, ensuring that these are aligned to business priorities
• Taking the lead with buyers to secure the optimum distribution level & fixture space for all supplied products (focusing specifically on the biggest & most profitable skus)
• Management of customer relationships and internal relationships across multiple departments (commercial, technical, product development) to optimise results
• Ensuring forecast accuracy is in line with account targets and working collaboratively with the demand planner to implement necessary changes, leading to a volume forecast that supports delivery on time and informs the businesses financial planning cycle
• Annually review customer account plans as part of the budgeting process for the following year.
• Implement an agreed promotional plan within defined trade investment budgets.
• Evaluate promotional effectiveness to ensure the most efficient use of promotional expenditure
• Provide the business with accurate rolling monthly sales forecasts.
• Deliver and rationalise an accurate monthly demand plan

• COMPETENCIES & EDUCATION
• Previous Account Management Experience 3+ years (Food Retail/Grocery) a must
• Proven ability to multi-task and deliver exceptional results in fast paced, dynamic environment;
• Entrepreneurial mindset and creative abilities
• Outstanding written/verbal communication and presentation skills;
• Strong decision making and problem solving skills;
• Exceptional analytical, organisational and interpersonal skills;
• Exceptional relationship skills (building and maintaining)
• Enthusiastic attitude with strong leadership skills
• Essential – proven experience of managing head office buyer relationships across the Grocery channel, working with M&S, Waitrose, Asda, Morrisons, Tesco, Sainsburys etc.
• You will do whatever it takes to be seen whilst being professional, persistent and ressillient
• Good educational standard
• Desirable – Relevant Commercial and Food Manufacturing NVQ’s
• Desirable – Commercial Institute of Management Diploma
• Clients are central: you think along with them.  Not only are you a door opener, you also ensure that customers are and remain satisfied.  You have an eye for cross- and upselling.
• Analytical competencies: you ensure correct follow-up and provide the required reporting to group management.
• Communication is key, both internally and externally.  You are a very good communicator face-to-face, by phone and by e-mail.  You say what you do and do what you say
•  In addition, you ensure good communication with the back office team.  All administrative tasks linked to the sales tasks are closely managed by you and your team.
• You work closely together with the Commercial Manager and the Operational Director
• Managing skills: you lead by example, dedicate yourself to improve those around you, coaching them towards outstanding results.
• Knowledge of languages: you speak and write English very well, a knowledge of French would be very helpful to ensure smooth working with the group and production sites.
• You must be prepared to travel in UK, France, Belgium and occasionally to other countries.

Do you want to be part of our team? Let us know!

Contact pidyuk@pidy.com